Our Goals

User support available 24/7

TA-lek offers assistance services accessible 24 hours a day, 7 days a week, ensuring a quick response in case of technical or IT issues. Its goal is to intervene rapidly for minor faults or common questions to ensure business continuity.

The role of TA-lek within Tardix

As the first point of contact for support, TA-lek handles minor incidents or simple questions to prevent any interruptions. In the event of a major problem, its role is to liaise with the specialized service to organize appropriate intervention and manage the full resolution of the issue.

Commitment to speed and availability

TA-lek is committed to providing responsive support, capable of immediate intervention for standard problems. Its goal is to ensure continuous and reliable assistance by facilitating effective incident management, even in critical situations.